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Charity Specialist Key Worker (Stockton-on-Tees)

A year ago


Full Time

The Role

We are excited to be growing our Award-winning team!


If you are passionate about helping people we might be the employer for you! ROC Solid Supported Housing Charity works with vulnerable families and young people, the team works on a rota basis, covering day shifts and mostly sleeping night shifts.


The Role: Is to include working closely with a mix of service users including - young parents and babies, those recovering from drug/alcohol problems, care leavers, people with learning difficulties, families at risk, and vulnerable young people to help them acquire essential life skills i.e. budgeting, cooking or accessing education/employment; supporting them to move into independence


Responsibilities of the Post:

1. Admit new residents and compile and complete all relevant admission documents.

2. Compile and complete all relevant discharge documents.

3. Provide support and guidance to residents.

4. Adhere to, uphold and exemplify the Company’s core values

5. Help residents find their own solution to the problems associated with young people in need.

6. To provide key working to individuals as part of their support plan.

7. To provide support and information about benefits, services, housing options to residents and liaise with other agencies providing services for the client group.

8. To encourage resident participation in the running of the project.

9. To ensure licence agreements and house rules are adhered to and maintain harmony within the Project between it and its neighbours within the community.



10. To assist with relief cover at the project.

11. To assist with relief cover for other projects, as required by the manager.

12. If required to undertake sleepovers which form part of the rota of the project/and or other projects.

13. This job description is not an exhaustive list of duties; you are expected to carry out other activities that are within the scope of the role.



In line with procedures

1. Attend all supervision sessions with the manager and discuss all aspects of the service users and scheme issues.

2. Maintain and update all administrative records relating to the project e.g. log book, complaints, incident book etc, including service user’s files.

3. Maintain formal records, for instance the fire log book and undertake fire safety drills.

4. Produce monitoring and performance information as required by the project manager to assist in the completion of monitoring returns e.g. Supporting People workbooks, and internal monitoring records.

5. Assist in the collation of service user’s satisfaction information.

6. Report all repairs immediately and follow up to ensure they are completed.

7. Ensure the project is kept clean and safe and also ensure service users undertake their responsibilities to keep the project clean and safe.

8. Assist in monitoring inventories of equipment and furnishings.



To participate in staff meetings and undertake training as required.


Health and Safety:

To ensure, as far as reasonably practicable, the health and safety of yourself and others affected by your work.


Equal Opportunities:

Be aware of, work to, and promote ROC Solid's Equality and diversity policy


Data Protection Act

Ensure ROC Solid’s* requirements in respect of the Data Protection Act are complied with.


Rate of Pay: £27,600 per annum projected including sleeps

Job Hours

Full time. We are looking for candidates who are prepared to work flexibly; the role is offered on a sessional contract. The Charity is staffed 24/7 and shifts include sleepovers, days, weekends and Bank Holidays.

Information regarding ROC Group

We are a growing team and we are excited for its development! We provide high quality care for children, young people and families in the Northeast . The Group have a focus on providing the best quality care which shows in our Investors in Children Gold Award and CQC Outstanding at 4 consecutive inspections.


Our team are focused on working together, learning and development and recognising when someone is doing a great job! We are the proud winners of the National Care Employer of The Year Award 2022!


ROC Group is committed to the safeguarding and promotion of the welfare of children and it’s service users and expects the team to share this commitment. This position is subject to satisfactory references, pre-employment checks and a clear enhanced DBS disclosure.

Essential Requirements:

· A driving licence and access to a vehicle is required

· Previous experience of working with these service user groups is preferred but not essential, life experience is just as valuable

Candidates must be flexible as will be required to work evenings, weekends and some nights as part of a rota

· A Level 3 qualification in a relevant subject is also desirable however, ROC Group will fund a Level 3 Apprenticeship post-probation


· Flexible working hours

· On-site parking

· Casual dress

· Excellent learning & development opportunities – Level 3 qualification

· Opportunities for progression

· Mileage allowance

· Enhanced DBS check paid for by Company

· Company events & social hours

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