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Business Support Assistant

20 days ago

Newton Aycliffe

Full Time

The Role

Our Business Support Department provides a comprehensive, proactive, customer focused business support service to the organization, enabling services meet their statutory and legal obligations and our business plan.

Principle accountabilities include;

· Maintain IT systems

· To work flexibly across the service, working on a range of activities to provide proactive support to service users.

· To manage a demanding and reactive workload in a responsive way to assist the Executive Assistant to meet key objectives and external regulatory requirements.

· To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.

· Liaise with managers to determine staffing requirements.

· Use internal and external systems to advertise job vacancies.

· Ensure compliance with employment and data protection related legal requirements.

· Organise interview procedures as required.

· To assist in developing and effectively managing training systems.

· To allocate training courses as required.

· To carry out audit checks as required.

Job Hours

Full Time

Monday – Thursday 9am – 5pm (half hour lunch)

Friday 9am – 4.30pm (half hour lunch)


Salary: £21,233.20 per annum

Information regarding ROC Group

ROC Group is an equal opportunities employer and is committed to the safeguarding and promotion of the welfare children and young people and expects all staff to share this commitment.

This position is subject to the receipt of satisfactory references, enhanced DBS disclosure (where applicable), extensive pre-employment checks and a minimum 6 month probationary period. Whether an outcome is satisfactory will be determined by ROC Group.

Essential Requirements:

Sense of humour

Self-motivated and a positive nature


Sensitive and reflective


Honest and reliable

Ability to listen and empathise

Ability to assess risks

Effective communication skills: recording and report writing and verbal communication.

Awareness of non-verbal communication i.e. eye contact and personal space etc

A professional and caring value base i.e. consistency and empathy

Working individually and within a team

Openness and commitment to personal development identified training and professional development.

Computer literate

Driving licence and access to a vehicle


  • Paid for DBS
  • Westfield Health Cash Plan & Rewards
  • Profit share scheme
  • Refer a friend bonus
  • Recognition scheme
  • Credit Union Saving Scheme

· Intensive induction and full training

· Holiday increases for length of service

Comprehensive learning and development programme

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